Frequently Asked Questions
Discover everything you need to know about shopping with KHAITE.
What is KHAITE’s shipping policy?
We offer complimentary standard shipping on all domestic orders. International shipping rates and delivery timelines are calculated at checkout based on the destination.
How do I process a return?
Returns are accepted within 14 days of delivery, provided items are unworn and in their original packaging with tags attached. Please use our online portal to generate a prepaid return label.
Where are KHAITE products manufactured?
KHAITE collections are primarily produced in Italy and the United States, utilizing the finest materials and artisanal craftsmanship to ensure lasting quality.
Can I modify or cancel an order after it has been placed?
Once an order is placed, it is immediately processed to ensure prompt delivery. As a result, we are unable to modify or cancel orders. You may return the items once received.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like Apple Pay, Google Pay, and PayPal.
How should I care for my KHAITE knitwear?
To preserve the integrity of our signature cashmere and knits, we recommend professional dry cleaning only. Store your garments folded in a cool, dry place to prevent stretching.